I can do that quickly—thank you—if I have five seconds.
I think the CBSA needs to focus on not investigating absolutely everything locally. It's become an agency that does everything through formal investigation. The ability to manage or speak to employees has been abandoned at the CBSA. Everything is a formal fact-finding.... I think we can free up a lot of resources if we get back to the way management used to happen—actually having that interaction with employees and not formalizing everything. We'd then have the resources available to deal with the more important stuff.
Again, it's allowing our officers to use the provisions proposed in Bill C-20 in order to bring forward their concerns and complaints.