Ms. Cathy Maltais at the Public Safety and National Security Committee

On October 23rd, 2023. See this statement in context.

October 23rd, 2023 / 12:55 p.m.

Director, Recourse Directorate, Canada Border Services Agency

It's for complaints to the CBSA. Currently, with our levels, we're able to meet that standard 90% of the time, generally. If we double those complaints or up the volumes, then I can't confirm that we would still be able to meet those same standards.

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