It's for complaints to the CBSA. Currently, with our levels, we're able to meet that standard 90% of the time, generally. If we double those complaints or up the volumes, then I can't confirm that we would still be able to meet those same standards.
October 23rd, 2023 / 12:55 p.m.
Director, Recourse Directorate, Canada Border Services Agency
It's for complaints to the CBSA. Currently, with our levels, we're able to meet that standard 90% of the time, generally. If we double those complaints or up the volumes, then I can't confirm that we would still be able to meet those same standards.
See context to find out what was said next.