That's the part we have to clarify. Even around this table, the thought is that once a complainant makes a complaint to the RCMP or the CBSA, the clock starts, but that's not necessarily the case, as you described.
The RCMP has its own process for handling an initial complaint...because this deals with all complaints that go to the commission. It's not necessarily only about how the Mounties deal with theirs. Is that right?