The effectiveness of the hires will be in the detail of where they're put. You're right that 800 spread out over the entire country is not actually a huge number. Realistically, we want to see all 800 on the front line. We want to ensure that it's not more middle managers, of whom we already have far too many. That's one of the issues around staffing. They have to be frontline personnel who are actually interacting with travellers.
At the same time that you're hiring those people, the CBSA must get back into the business of speaking with travellers. I touched on it in my opening statement with the one-touch system. We see it with automation at airports, and we see plans around further automation at land borders. We're getting to a point where we're relying almost entirely on self-declaration.
Anyone can self-declare whatever they want. We are there to make sure that the person is declaring what should be declared. We're kind of getting away from that.
