It could be more impartial.
One of the big problems we have with the NICE process is that it leads to recommendations that go through a health and safety committee to put in preventative measures. It fails to address the actions that led to the complaint in any kind of disciplinary manner.
What we see quite often is that on the front line, for a member, the first response of the employer is discipline. When a member brings forward a complaint to NICE about managerial misconduct, it never leads to discipline. It does not lead down that route.