I will respond briefly, then I will let my colleague Ms. Bigaouette follow up.
Currently, shelters have to double their shifts to meet needs. Cases are increasingly complex, which means that shelters are overwhelmed and unable to meet the demand. In Quebec, just last year, shelters affiliated with the federation had to turn away approximately 9,000 women for lack of space. We are increasingly unable to house women who need immediate support.
We are also seeing an increase in the use of our outreach services. Shelter staff are seeing increasingly young women using outreach services. These women are also becoming harder to reach, especially those living with housing insecurity. So, it's becoming very difficult for shelter staff. There is a severe labour shortage, so it is also challenging to provide our services 24 hours a day, seven days a week—which we must do since our shelters are an essential service, especially in a crisis situation, as we can see.
I will now turn to Ms. Bigaouette.