In the office of defect investigations in Ottawa we have ten people. We also have seven contract teams. These are either private consultants or university-based teams that are on a contract basis. They're our eyes and our ears in the field.
For example, with yesterday's situation, where we were following up with a gentleman in British Columbia, we contacted our team there. They do the groundwork in B.C. They then provide a report of their findings, including photographs, parts, that type of idea, and ship it back to the analysts in Ottawa.