I agree with you when you say that we should show some trust. But my dog showed a lot of trust and he died anyway. I am not sure about the principle of trust when business is involved.
In Parliament, we have laws that we respect. However, I am not sure that these companies have made as much progress. We have a lot of problems with Air Canada over the official languages issue. I agree with you that there are laws, but I am not sure whether the company is complying with them, and I wonder if this is not simply their way of telling us to take a hike.