When employees submit a complaint to Transport Canada, we investigate immediately. Often, it is a case of non-compliance with rules or regulations. When people go to the Transportation Safety Board, they have to send us a security notice and write a letter. This involves delays. However, from now on, complaints will come to us directly.
For example, when an employee inspecting a train feels that some cars should have been taken off the train for repairs, but a supervisor let the train leave with the cars, this employee will be able to report this situation. This has already happened in the past. In most cases, we will send an inspector to inspect the train upon arrival at its destination. This will certainly eliminate delays.
However, the Transportation Safety Board will be the go-to office for the public. But employees will also be able to go to the board.