That's a very difficult question. I'm not sure I would characterize complacency with the officers of Transport Canada. Even though I'd like them to give me feedback, I understand the legality aspect behind it.
What I am seeing, as a recurring pattern, is the airframer not providing sufficient answers. I'm aware that the victims have been requesting the release of data, and the FAA administrator has answered—the letter is public—stating “confidential proprietary data” four times. We could use a non-disclosure agreement so that professional people could look at the data and have an independent inquiry.
If Boeing didn't answer me, if Boeing didn't answer the Canadian government, and if Boeing or the FAA didn't provide proper answers to Transport Canada as they were trying to better this airplane before certifying it, it's not necessarily the fault of those who struggled. If they were empowered to say no—and for once the “no” would stand—and insist on getting a reply, maybe we would start changing the pattern.