It would be good to have a clearer understanding of what passengers are entitled to. At the moment we have to navigate through different grey areas. If we could tighten up the rules, it would certainly help passengers. It would also help the industry to better understand its obligations. It would also help us, particularly in the context of enforcement, but also for the court, when it comes to making decisions.
On January 12th, 2023. See this statement in context.