Thank you, Mr. Lawford.
Our statutory and regulatory provisions are insufficient to protect the rights of passengers. I feel we can all agree today that we need to do much more.
Mr. Hayman, you had a very unpleasant experience during the holiday season, when you were virtually trapped on a train that was delayed for over one day, 30 hours even.
Based on your experience and your analysis of the situation, how much responsibility for what happened do you assign to VIA Rail and how much do you assign to CN as the owner of the premises and the tracks?