Thank you very much, Mr. Chair.
I'd like to thank all the witnesses for being with us today.
I must say, quite frankly, and I'd say somewhat cynically, that I feel like it's Groundhog Day today. Every time we return from vacation, I feel like we're meeting the same witnesses and talking about the same issues. The good news is that we talk about them. The bad news is that the issue remains unresolved. We continue to see airlines showing little respect for the rights of passengers, on a massive scale. It's extremely frustrating.
I feel that you've brought meaningful solutions to the table today, and I hope we can get them adopted and move forward, because I feel like we've been getting the same solutions for too long. The government deserves credit for trying to enshrine rights in its much-touted passengers' bill of rights. However, it's clearly got some major loopholes, particularly when it comes to how complaints are handled.
You work with people, and consumers come to you. How do you see these airline passenger protection regulations? People say they are too complicated. How could they be simplified so that they can be enforced quickly and people don't have to wait forever for cases to be resolved?
I'd like to hear from Mr. Lukács first.