Thank you very much, Mr. Chair.
My question is for Mr. Lukács and Mr. Lawford.
In theory, in a capitalist system, the customer is king. However, if you look at the situation for airline passengers at airports, you get the impression that customers become livestock to be exploited and to help bring in the most profit.
In your view, how did we get to the point where it's more beneficial and profitable for an airline to eventually pay compensation than to provide the service consumers are entitled to and have paid for? It's truly pretty absurd.