I think we are in agreement on those comments.
I would add just one comment with respect to telecommunications complaints. If you can't resolve complaints with the providers, you have the option of referring them to the Commission for Complaints for Telecom-Television Services (CCTS), and it will treat them like their own complaints and refer them to the providers. With that system, if there's no response within 30 days, consumers are given everything they asked for in the complaint they filed.
We could use the same method, but we don't have that regime in place for air travel.