Maybe I can start and Teresa can back me up on it. There are so many things that can be done.
I would say that Transport Canada needs to shift back to inspection versus audit. That's what safety management systems did in Transport Canada. As Teresa said earlier, an audit is when you look at what happened after. An inspection helps you prevent things. There's still the same role for the company; it's simply that there's another level of oversight. That was the intention of SMS, and it never happened in the last 20 years.
Also, inspections should be unannounced. Regularly scheduled audits are really good, but unannounced visits.... Let's say your family is coming to visit, and you know they're coming, so you clean your house, but if they come unannounced, then your house is what it is, and people get to see that. I think it's as simple as that.
Also, on the transportation of dangerous goods, that's where people are really worried about the safety of the system. We ship a lot of dangerous goods, and we're very good at it. We have a very good track record on it. We just need to be as good as we can be, and that means we need to focus in on alternate routes. It's a big issue, a big problem and lots of money.
Those are two of the things that can be done easily.
Maybe the third that I can add, and Theresa can add what she needs, is increasing administrative penalties. If you're going to hold people to standards, then they have to pay a price if they don't follow them. They need to be substantial, so that there's an incentive to not make mistakes and people will focus on preventing the mistakes so it doesn't cost them any money.