I would say it's a bit of both. For instance, the reason we are looking at education and access to benefits right now is that we want to get people in there. Once people are in, the management of their issues is at least doable. But unless they're in the program, nothing is happening. So the access is important. It needs to be done as soon as possible, and it needs to be efficient. That's why we're keeping an eye on the transformation, to see how effective they're going to be at mitigating the difficulties of processing.
In the other areas, like managing stress, it's difficult.
I'm not sure what your point is.