In fact it's yes to both questions.
At the first level of intervention, which is the level of information provided, our front-line officers, our client service representatives, handle the calls. We do handle about 2,000 calls per year. These are people who are seeking information as to where to go and what to do. This is where they are directed—2,000 approximately per year—to the right programs. If a program is not available within Veterans Affairs Canada, they will certainly be directed to local, provincial, or community programs to access any of the needs that they have.