That's another good question.
I would say that, of all the programs for veterans, it's probably the most complicated. It contains a lot of sub-programs and benefits related to health care, but others that are not necessarily related to heath care itself. So it's very complicated. You know, people have access to 14 programs, which deal as much with medication as with in-home treatments and special treatments. It's complicated. It's certainly the reason why the majority of complaints has to do with health care.
Most of the complaints are resolved with the department's cooperation. Our basic principle is to try to resolve the cases as simply as possible.