Absolutely. Not all the staff at the call centre are mental health professionals. That said, every shift has some mental health professional who is available at the call centre, whether it's a social worker or a licensed professional counsellor, whatever mental health discipline they have their degree in. We also have the warm hand-off capabilities with the VA's national crisis line. So if anyone calls in, in any kind of crisis, we can do a warm transfer and get them to the services they need. We also have warm transfer capabilities with the medical triage line out of Dayton, Ohio. If anyone calls with a medical crisis, we can get them connected to those services. As well, we have the caregivers' hotline. If we have any caregivers who call in and want more information about the benefits available to them, we can do that warm transfer.
A recording is available from Parliament.