I was just going to mention when you asked if we had removed or streamlined the number of management levels that we indeed have streamlined our decision-making in the department. I think this is important. It's a bit of a different angle on your question, but what we've done is we have allowed our front-line case managers, through delegation of authority to them, to make more decisions. So the front line now has the ability to make decisions on those who need case management services, whereas in the past those decisions sometimes had to be referred to a higher level, either within a regional office or even in Charlottetown.
On May 17th, 2012. See this statement in context.