Charlotte was relating to the risks around program and service delivery with the veterans coming back, so I'll speak about general risk, because we talk about that in the reports on plans and priorities.
Risk is something that we have to manage on ongoing basis. Not talking about it isn't the right thing to do. You need to talk about risk, determine what the issues are, and look to mitigate them.
In fact, my background is in IT, so whenever I'm implementing systems, I'm always making sure and asking, was the testing robust enough? Did we get all the scenarios? Do we have a strong governance in place? Did everybody do the right review and sign-off? Were there other options available that we should have looked at? How do we manage that? As part of our normal process, that's what we're doing.
Certainly when you look at risk you also get an opportunity to see what opportunities might be there. When you look at something, you may think you know the way you're going to go, and then you see other options that open up for you. That's generally in terms of risk; we do that as part of our normal, everyday decision-making, and it's very key to that.
In terms of the service delivery piece, I'll let Charlotte speak about the specifics around how we're managing and how we're preparing for, as you say, the potentially many more veterans coming to us.