That's okay.
Thank you, Mr. Chair.
You're doing a very good job today.
Thank you, witnesses, for coming in today.
I want to talk briefly about productivity. When you talk about case management, what's getting behind a lot of that is productivity, being able to do more with less. What goes into productivity are systems, to be sure, but there are procedures, and what you mentioned, the idea of networking among interdisciplinary teams and sharing know-how. In fact, it's the history of human progress. If you think about 150 years ago, over 90% of the population was engaged in agriculture. Now it's less than 2%, and yet we produce more and more food. It's the same thing for manufacturing. In medicine, cardiologists can treat many more patients than they could 20, 30, or 40 years ago, because of all the know-how that has spread around the world, and also because of increased use of technology.
If you think about case management, what does that mean in terms of the ability of case managers to do more, in terms of their output, but also of a higher quality, with a greater consistency, and better customer service? Can you describe how that applies?
Then, if we have some time, I'd like to hear from our veterans how they might see that from their end, as clients.