Hi, everybody. It's nice to meet you. I want to offer you my apologies because my English is not very good. I will ask my question in French because it's easier for me to ask questions in my native language.
My first question is for Ms. Murray or the National Case Management Network of Canada representatives. You can decide who is better suited to answer.
I would like to know how your training ensures that case managers make the right decisions. If a negative determination is made by mistake, a whole administrative and legal process is required to correct that one bad decision by a case manager.
How does your training limit the inconvenience that might be caused to veterans when the wrong decision is made or prevent such situations in the first place?