At any rate, I took my SCAN 21 years ago. It was a theatre full of people in Cold Lake for a couple of days. I can tell you that I don't remember all that much of it, because I didn't have any issues, per se. But this, what you're laying out here, is far more comprehensive and so on than my experience that long ago.
I want to go back a little bit to Mr. Valeriote's point. I have advocated for many, many years for a culture of “yes” versus a culture of “no”. You're right that sometimes “no” is the answer, but what happens a lot is that when somebody gets “no” for an answer, even if it's the right answer they immediately go public. Of course, everyone wants to sympathize with the veteran. That's right and proper. But then, as you said earlier, veterans listen to what happens here in this place. When somebody goes public, and everybody sides with the veteran, as is understandable, then politics enters into it—I'm not casting aspersions, because that's just politics and it's whichever side you're on—and it gets ramped up. Then everybody gets excited about this poor veteran, which is a normal human reaction and totally understandable.
You don't have to answer it, although I'm sure you feel a little bit of that frustration when you guys get pointed at and are told “You bad people, you said no”, and you can't stand up and say, “Well, yes, but no is the right answer”. I sense your frustration.
Really I'm speaking to all of us here in saying, look, sometimes they do give the right answer. Sometimes the right answer is “no”, and maybe we should be a little bit careful about rushing off with a lot of political rhetoric.
I want to ask a couple of specific questions. We talked about the training module for Service Canada folks. Especially in remote locations and so on it is difficult, and it appears to be less than ideal. Now, is VAC looking at ways to ramp up the training for those Service Canada folks in...anywhere, but particularly in the more remote locations?