I think every situation has its own circumstances. It's very hard to generalize and say there is enough training or enough this and that. Obviously it's a department that is undergoing some major changes.
Really, there are a lot of people who are concerned out there. We found that the people who are on the front line dealing with clients care and do a good job; let's put it that way. Within the department we have very good cooperation with people.
I think what's important is that anybody who has some concerns, personal concerns about their own situation or the situation of somebody they know, should call our office and find out what we can do.