Thank you for the question.
Veterans have access to case management services based on their needs. All veterans—regardless of their service, demographic profile and where they live—have access to those services based on their needs, which are assessed when they turn to the office for assistance.
Mr. Hillier talked earlier about the tools used to identify veterans' needs in relation to case management services. Over the past few years, we have invested a great deal of effort to ensure that the response was provided in the most timely fashion possible. Mr. Hillier said that the department has introduced intensity tools that measure the risks that prevent an individual from transitioning to civilian life. We use those tools to identify the needs in case management services.