No, not really, sir, because I went through the whole process in 2004 when I was diagnosed with PTSD as well as with a physical condition.
I have this way now to analyze the needs of the veteran. It's not a matter of saying well, we'll get you in the system and we'll see. We just analyze the needs right away. The first thing I would do if the person is in distress is call the 1-800 help line for the public function. And right away I would call—on the speaker phone with the veteran sitting beside me—a case manager whose on duty. There's always a case manager on duty everywhere in the district office. I would tell this person that I'm sitting with Mr. or Mrs. Whoever and that this person is in need of help.
It just goes with what I know and what I do.