Thank you, Mr. Chair.
Thank you all for coming.
I want to direct this question to Commodore Cantelon and Ms. McIlwham.
Over the time we've been doing these studies, we've had some input, some perceptions from veterans with regard to disabilities. We had a report from one veteran who said he had to keep filing the same form for his disability on a yearly basis. We had another one who appeared at this committee in May 2016. He said he was on a long-term disability and for the first two years he wasn't sure what was going to happen after that, explaining that he hadn't really had an explanation and there seemed to be a loss of connection, from what he was describing, between SISIP, Manulife, and VAC.
Can you speak to this? It leads to a public perception challenge. How would you address these, and how would you answer to these kinds of complaints in general when they come across your desk?