Thank you. I understand that. Unfortunately, we're not here for what VAC believes. We're here for whatever is going to work best for our veterans in their transition. We know that on top of leaving under those circumstances, having to wait to determine whether or not they qualify for VAC is incredibly challenging to them and causes a great deal of additional angst. I find it very disrespectful to our transitioning members that they have to wait multiple weeks for case managers to collect all of this information that is readily available already. To me, as a picture of how a business would operate serving its customers, this is not good.
My concern is why it is your priority that it stay within VAC when it would clearly serve our members far better if it were determined prior to their coming to VAC. VAC would be responsible for delivery of service and benefits, freeing up those case managers' time to do a far better job of knowing how to best serve those veterans and meet all of their needs, rather than this constant angst of not getting service delivery. That's the focus of this study.
We have so much information on programs. I want to know where we can do better as far as the people involved in the bureaucracy are concerned and making this work for our veterans.
Why would you see that as the priority, to leave it where it is?