Evidence of meeting #90 for Veterans Affairs in the 42nd Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was budget.

A video is available from Parliament.

On the agenda

MPs speaking

Also speaking

General  Retired) Walter Natynczyk (Deputy Minister, Department of Veterans Affairs
Bernard Butler  Assistant Deputy Minister, Strategic Policy and Commemoration, Department of Veterans Affairs
Rear-Admiral  Retired) Elizabeth Stuart (Assistant Deputy Minister, Human Resources and Corporate Services Branch, Department of Veterans Affairs
Michel Doiron  Assistant Deputy Minister, Service Delivery, Department of Veterans Affairs
Charlotte Bastien  Acting Assistant Deputy Minister, Strategic Oversight and Communications, Department of Veterans Affairs

11:10 a.m.

Liberal

The Chair Liberal Neil Ellis

I call the meeting to order.

Pursuant to Standing Order 81(4), the committee will now study the main estimates 2018-19 for the fiscal year ending March 31, 2019, minus the interim estimates the House agreed to on March 22, 2018. A number of votes were referred to the committee on Monday, April 16, 2018: votes 1 and 5 under the Department of Veterans Affairs; vote 1 under the Veterans Review and Appeal Board.

I'd like to welcome our Honourable Minister, Seamus O'Regan, Minister of Veterans Affairs; and General Walter Natynczyk (Retired), Deputy Minister of the Department of Veterans Affairs.

We'll start the discussion by calling on the minister. The floor is open and then we'll go to a round of questions.

June 7th, 2018 / 11:10 a.m.

St. John's South—Mount Pearl Newfoundland & Labrador

Liberal

Seamus O'Regan LiberalMinister of Veterans Affairs

Thank you, Mr. Chair. I know we're tight for time given what is happening in the House, so I'll go at Newfoundland speed through my opening comments.

I think this is a different department from what it was three years ago. We are driven by a new vision and a sharp focus on the overall well-being of our brave Canadian Armed Forces members, veterans, and their families. We immediately reopened front-line points of contact closed by the previous government. We started staffing up after years of cuts. We brought benefits into line with where they should have been for years. Year over year, since we came into office, we have been committing more money to veterans' programs and benefits, ensuring more and better support for veterans and their families.

Our overarching purpose is to enhance the well-being of veterans so that they can make a successful transition to life after military service. Our commitment is clear. You can see it in these main estimates. An important consideration is that 90% of our budget, 90% of what you see in the numbers before you, go directly to veterans and their families.

The past three departmental budgets reflect the efforts we've made to make sure that we treat our veterans with the care, the compassion, and the respect they have earned. We have used our resources to reopen the nine Veterans Affairs offices that had been closed, and we opened a new one. We hired more than 460 staff across the country to deal directly with veterans and deliver services where and when they need them. We increased outreach in the north. We opened new operational stress injury clinics to help veterans with service-related disabilities.

We increased the amounts of benefits veterans received. We refocused them to address real-world needs. We continue to do that. As you will see, everything in the main estimates goes to improving the well-being of veterans and their families. For example, on April 1 this year, we launched eight new or enhanced benefits that address education and training, financial security, and families and their well-being. Really, they are all designed to enhance veterans' well-being.

The new caregiver recognition benefit provides a monthly payment to people who provide care to veterans with a service-related illness or injury, and we have expanded access to the military family resource centres for veterans' families. These new programs are central to the recognition of the importance of families and caregivers in veterans' quality of life.

For veterans, the department will pay for education and training to help them get the careers they want. If they want guidance about what path might be best for them, we're providing career counselling and job resources. Since April 1, 2018, nearly 400 veterans have been approved for the education and training benefit, and more than 350 CAF members and veterans are already working with career transition services. The new veterans emergency fund provides immediate financial support to deal with urgent and unforeseen circumstances.

Two weeks ago, I was able to announce that with the Royal Ottawa Health Care Group, we are setting up a centre of excellence on post-traumatic stress disorder and related mental health conditions. This centre will create and share knowledge of veterans' mental health treatments that work and place that knowledge directly into the hands of mental health professionals and others working with veterans on a daily basis right across the country.

Last December, I announced that we will fulfill another item in my mandate letter when we restore the pension for life option for ill and injured veterans by April 1, 2019.

I want to tell you about another driver of change at Veterans Affairs Canada. It's about listening to veterans, families, and their advocates. It's about hearing them and taking action on what they tell us. I have held town halls in provinces from coast to coast to hear first-hand the concerns and inputs of veterans and their families, and I will continue to do that through the summer. We have made, and continue to make, changes to respond to those concerns. We are continuing to improve.

For years, veterans have been telling the department that it can be difficult to navigate through all these programs and processes. We've improved our approach and our people are informing and helping veterans access the benefits they are eligible for. We reach out actively to the veterans community to make sure that they know what they're eligible to receive and then we help them get it.

The effects of this about-face are showing up in the numbers. The main estimates for the coming year show increased demand for treatment benefits. The reason for this is that more veterans are applying for and receiving benefits. That is a good thing. It shows that our increased efforts in communicating and reaching out are starting to have a positive effect.

In the coming year, we are enhancing our benefits and programs further. Recognizing costs for psychiatric service dogs in the medical expense tax credit will help veterans cope with things like PTSD.

We are not forgetting our commitment of keeping alive the memory of the achievements and sacrifices of the men and women who have served our country in times of war, conflict, and peace. This year, we are commemorating the centennial of the end of the First World War and Canada's contributions to the last hundred days that led up to the end of the hostilities. We will also mark the 65th anniversary of the Korean War armistice, and we're investing $24.4 million to eliminate the backlog in repair and maintenance of some 45,000 veterans' graves.

We're going to continue to listen to veterans to hear their concerns and to take action. We're going to hold more summits across the country, where veterans and their advocates can tell us their concerns, and tell us how they think we're doing.

Listening—it seems like such an obvious thing, a simple thing, and yet it is a very powerful thing. By following through on our promises, we are demonstrating our powerful commitment to those who have served Canada proudly.

Veterans today are not the same as the veterans of the 20th century. The needs of the veterans' community will continue to evolve. Their needs, and needs of their families and caregivers, will also evolve. This department will continue to evolve to ensure we are meeting their needs, enhancing their well-being, and helping them to successfully re-establish in life after service.

Thank you.

11:15 a.m.

Liberal

The Chair Liberal Neil Ellis

Thank you, Minister.

I'm going to have to hold everybody tight to time. We are running a little bit behind.

We'll start with Ms. Wagantall for six minutes.

11:15 a.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

Thank you, Mr. Chair.

Good to have you here, Minister, and Deputy Minister as well.

It would seem that unnecessarily complicating things is what sets standards for psychiatric service dogs back. One of your assistants tweeted on April 19, “There was no consensus on a new standard for all service dogs, so instead we're going to work with stakeholders on psychiatric service specific ones,” as he put it, so that “veterans with PTSD have access—as quickly as possible”.

Minister, I'm wondering if you're aware of the extensive research, specifically on service dogs, that's going on at both universities in Saskatchewan, with Audeamus, a veterans group. It stands for “May we dare”. Really high-quality testing and research is going on. Are you planning to include them and their work in determining these standards? The level of standards here is phenomenal. Plus, these individuals working on this are providing these dogs free of charge to veterans. They're of the highest quality. Are you aware of them, and are you planning to incorporate them?

11:15 a.m.

Liberal

Seamus O'Regan Liberal St. John's South—Mount Pearl, NL

I'm not personally aware of them, Ms. Wagantall. By the sounds of it, yes, if it's as good as you say, then we'll include the best. The reason we had to take—

11:15 a.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

That's fine. That's all I needed. I have a lot of questions for you.

I will provide you a bit of a brief, and contact information for them. If you'd be willing to have that, I think you would be really impressed.

11:15 a.m.

Liberal

Seamus O'Regan Liberal St. John's South—Mount Pearl, NL

Yes, please.

11:15 a.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

Great.

With regard to the caregiver benefit, on a number of occasions, veterans and their family members have expressed to us at this committee that the eligibility requirements for the caregiver benefit are too restrictive. The requirements are effectively excluding veterans suffering with PTSD rather than physical ailments. We've heard that at this committee, on Facebook, and through the various veterans communities. As some have put it, more money is available, but fewer veterans can access it.

What is your response to these concerns? I'm sure you're seeing them as well.

11:20 a.m.

Liberal

Seamus O'Regan Liberal St. John's South—Mount Pearl, NL

I have some data ready for that, because I recognize that it's a concern that's been heard by this committee. My data shows that 42.5% of people with musculoskeletal issues have received a favourable decision for the CRB, and 45% of people with mental health issues have received a favourable decision. These numbers speak to the fact that veterans with mental health injuries are able to access these resources. To date, more than 250 individuals have been approved for the new benefit. As this committee well knows, we're talking about $1,000 a month paid directly to the veteran's caregiver. That's something that many veteran stakeholders had asked for, including some of those who have testified in front of this committee.

11:20 a.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

Can you also tell me how many who were receiving it up until the new program are no longer receiving it, because they now don't qualify for the funding?

11:20 a.m.

Liberal

Seamus O'Regan Liberal St. John's South—Mount Pearl, NL

I know there are some who are in transition. There was some paperwork to be done, because it changed from the veterans receiving it themselves to the veteran's caregiver receiving it. As I understand it, about 75% of those have made the transition.

11:20 a.m.

General Retired) Walter Natynczyk (Deputy Minister, Department of Veterans Affairs

That's correct, Minister. In some cases, we're waiting for the veteran to determine who will be the caregiver, and then we get the appropriate information—banking information—so that the benefit goes directly to that caregiver. We're in a transition in that regard.

11:20 a.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

I have heard from veterans who have that all set out and have been officially denied because they no longer qualify.

11:20 a.m.

Liberal

Seamus O'Regan Liberal St. John's South—Mount Pearl, NL

Do you mean veterans who were getting it before and who aren't getting it now?

11:20 a.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

Yes. Some veterans currently have access to rehabilitation services and the earning loss benefit, even if their difficulties in transitioning to civilian life are not related to their military service. As of April 2019, veterans released for medical reasons unrelated to their service will no longer receive the earning loss benefit—meaning the income replacement benefit. As of April 2024, veterans released for medical reasons not related to their service will also be ineligible for VAC's rehabilitation services. That means that Veterans Affairs Canada will have to determine attribution of service for physical or mental health problems, as well as determine whether any difficulty in the veteran's transition is attributable to military service. Why establish this distinction for rehabilitation programs and the earning loss benefit?

11:20 a.m.

Gen (Ret'd) Walter Natynczyk

Thanks for the question, Madam, which really focuses on the SISIP program in the Canadian Armed Forces. Again, under the Veterans Act, the minister is responsible for those veterans who have an injury attributable to service. Therefore, as of April 1, 2019, we'll be working with the Canadian Armed Forces on closing the seam and convergence to clarify those veterans who have an injury that is not attributable to service but who come under SISIP and those services under the pension for life program.

11:20 a.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

Basically it's cleaning up so individuals who are getting those services now will have SISIP as their provider.

11:20 a.m.

Gen (Ret'd) Walter Natynczyk

The SISIP program continues and that's why we're working very closely with the Canadian Armed Forces on the “closing the seam” effort. We want to make the whole transition much smoother while folks are in uniform, and we want to get the decisions while they are in uniform, so there is a clear bifurcation.

11:20 a.m.

Liberal

Seamus O'Regan Liberal St. John's South—Mount Pearl, NL

I would very much like to appear before this committee again, the next time with some tangible results of our collaboration—

11:20 a.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

Okay.

11:20 a.m.

Liberal

Seamus O'Regan Liberal St. John's South—Mount Pearl, NL

—with DND and CAF on how we close this thing.

11:20 a.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

So as of April 1, again, medical releasing veterans and their families will have access to military family resource centres—

11:20 a.m.

Liberal

Seamus O'Regan Liberal St. John's South—Mount Pearl, NL

Yes.

11:20 a.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

—which is a good thing. However, why exclude veterans—I'll just ask the question and maybe you can give me the answer later—

11:20 a.m.

Liberal

Seamus O'Regan Liberal St. John's South—Mount Pearl, NL

Yes.