I'm going to be a bit of a broken record here.
We keep coming back to the challenges associated with the backlogs. This has been increasing now for.... I fully acknowledge the good news side of the story that we're getting more benefits out there, but I want to understand the plan.
I've worked for some former general officers, and if I went back to them and said, “Hey, boss, it's going to be two years before I get the plan for you and here's the timeline; we're going to solve it quickly”, I'm pretty sure you can guess how quickly I'd get the back end torn out of me.
When would that plan be available for this committee? This is really why we're here. It's to help you, to help the department, get the necessary resources and to help the veterans out so they have that transparency and understanding. As much as they're good soldiers, former veterans, if they're not complaining, sometimes your spidey sense goes off. However, ultimately we're there to help them. Once they understand the plan—and through mission command terminology—they will 100% be on board and be willing to accept it.
Right now I think the frustration is that they don't know when this is going to get resolved.