The big portion of that is ensuring that we're talking directly to the staff who are doing the work on a daily basis. In my opinion, they're the ones who can effectively tell the department what needs to be changed and how it is.
As I mentioned, we need those case management numbers lowered. I did read the testimony of the department from February 27, and I had to laugh at the number of case managers who were hired compared with what our stats show. We need those case management numbers lowered down to 25 minimum. We also need more staff in the department to be able to help with the backlog of cases both in adjudication and pay and benefits, and with the case management numbers.