With regard to the quality assurance of the case files, we have different levels. There are managers doing quality assurance for job compliance. We also have a case management unit that does the overall QA.
November 17th, 2022 / 5:15 p.m.
Senior Director, Operational and Strategic Affairs, Department of Veterans Affairs
With regard to the quality assurance of the case files, we have different levels. There are managers doing quality assurance for job compliance. We also have a case management unit that does the overall QA.
See context to find out what was said next.