Mr. Speaker, while the minister is going on about this tangible code of conduct, additional charges are popping up on seniors' phone bills. That is the reality.
If businesses are continuing to add surcharges for paper bills, then the code of conduct is not working. About half of seniors use the Internet, and even fewer of them are able to receive and pay their bills electronically.
Will the minister take effective action or will he continue to ignore these extra fees that are costing our seniors a lot of money?