Mr. Speaker, what I can promise is that we have been working hard on this for the past two years. I agree with all of the Auditor General's recommendations. The former Conservative government chose to cut services for Canadians by decreasing funding for call centres. That was done under the former minister of national revenue, Ms. Findlay. The Conservatives cut the number of agents in the call centres, reduced business hours, and even lowered service standards.
House of Commons Hansard #236 of the 42nd Parliament, 1st Session. (The original version is on Parliament's site.) The word of the day was criminal.