Mr. Speaker, The Canada Revenue Agency is thankful for all the work that call centre employees have put in over the past year.
Call volumes have increased by 83% since 2020 and show no signs of decreasing for the upcoming tax season.
We have hired an external firm to help with the call volume during tax season. This is a temporary measure that will help guarantee service quality for Canadians. By March, we will have hired over 2,000 new employees and extended CRA call centres' hours of operation.
We will keep working hard to serve Canadians.