Mr. Speaker, I want to thank my colleagues and am pleased to have this opportunity to discuss the Standing Committee on Official Languages’ first report on the Air Canada Public Participation Act.
First of all, we should understand how important Air Canada is. Including Jazz, it is a major economic catalyst that facilitates Canada’s economic growth and its trade objectives. Air Canada has 28,000 employees and more than 23,000 retirees and is the largest airline in Canada. It has more than a 50% share of the domestic market and provides about a third of our international flight capacity. Its economic impact was estimated in 2009 at more than $6 billion in direct contributions and more than $20 billion in indirect spin-offs.
When Air Canada was a crown corporation, it was subject to the Official Languages Act. In particular, it had to serve the public in both official languages and ensure the right of employees to work in the official language of their choice. When Air Canada was privatized in 1988-89, its official language obligations were renewed under the Air Canada Public Participation Act.
Other carriers also provide bilingual service on the basis of customer demand and market considerations. So far though, Air Canada is the only carrier subject to the Official Languages Act. All airlines, of course, must provide safety and security information in both official languages, as my Liberal colleague mentioned.
In 2000, the Air Canada Public Participation Act was amended to ensure that Jazz, as an Air Canada subsidiary at the time, served the public in both official languages. Air Canada sought protection under the Bankruptcy Act in 2003-04 and was subsequently restructured, but the Air Canada Public Participation Act continues to apply, including the obligation to provide bilingual service.
Similarly, any future subsidiary of Air Canada providing airline services will be bound by its official language obligations under the Air Canada Public Participation Act, as it currently stands. However, as a result of organizational restructuring, Air Canada’s official language obligations do not apply to entities that are no longer part of it, such as the former Air Canada Technical Services, now known as Aveos Fleet Performance Incorporated. In addition, the Air Canada Public Participation Act does not apply to ACE Aviation Holdings Inc., which has been Air Canada’s parent corporation since restructuring.
Although the number of complaints is quite low in comparison with total passenger numbers, the Commissioner of Official Languages noted that Air Canada still has some challenges to meet in fulfilling its official language obligations.
As the Minister of Transport, Infrastructure and Communities said when he appeared before the Standing Committee on Official Languages in April, we must consider introducing a new bill. Although many years have passed since Air Canada became a crown corporation, and a lot of things have happened since then, Canadians still feel that Air Canada's official language obligations are important. However, before moving forward, we must ensure that we take appropriate measures and carefully examine the situation.
Even though Canada's economy has been showing solid signs of recovery, our industries are still struggling. The air industry has to deal with events that are out of its control, such as the ongoing closures of airspace over the European Union as a result of volcanic activity.
I think that we need to better understand the challenges the company faces in meeting its official language obligations.
After Air Canada representatives testified before the committee, we learned that Air Canada has improved its official language performance by offering comprehensive training sessions and by advertising to attract other bilingual candidates. Air Canada's testimony showed that it is committed to meeting its official language obligations under the Official Languages Act, in light of the challenges and pressures that I have mentioned.
I was also happy to learn that the Commissioner of Official Languages will conduct a detailed audit of Air Canada and its obligation to provide bilingual services to the public. I look forward to seeing the recommendations, which will no doubt be very instructive, for how Air Canada can limit the number of complaints in the future.
The member for Acadie—Bathurst shared some stories about the quality of services offered in French by Jazz.
Because Jazz is a private company under contract with Air Canada, Air Canada, under section 25 of the Official Languages Act, has the duty to ensure that services made available to the public by another organization on its behalf are provided in both official languages. However, since Jazz is not a federal institution under the Official Languages Act, the Official Languages Commissioner cannot intervene directly with Jazz but can with Air Canada, which is responsible for meeting official language requirements. In this context, the commissioner has been asked to obtain more information about the types of complaints received about Jazz.
It is important that Air Canada continue to fulfill its obligations under the Air Canada Public Participation Act and the Official Languages Act. That said, the best way to maintain and ensure progress on official language rights in the airline industry is to have a healthy, viable industry.
I would like to reaffirm our government's firm commitment to promoting and protecting official language rights in Canada. As was said in the throne speech, Canada's two official languages are an integral part of our history and position us uniquely in the world. Using examples from the road map to Canada's linguistic duality, the throne speech indicated that our government will continue to take measures that will further strengthen Canada's francophone identity. These statements are a strong testimony to our government's commitment to official languages in Canada.