The traveller history report is not a document that people can keep when they come into the country. The document indicates all the ports of entry, meaning where and when they entered Canada. It also indicates how many times they have done so.
I could ask my colleagues to talk to you about their need to keep that report, if you wish.
The document actually helps to determine how long people have been in the country. Given that we are at the ports of entry, we have that information. It is kept in our records and then the report is generated.
To assist people with access to the information they need, we have worked closely with IRCC, which has access to our system that produces the reports. Since 2012, the date when the department gained access to the system, it has published about 500,000 reports, relieving us of a possible load of 500,000 requests. There are still 12,000 requests per year left over and I would like to find a solution to them. To make that task easier, we have removed from the report all sensitive information that would require them to undergo a secondary examination, because it is the dates that are needed.
So that allows us to respond to requests without delay and without having to gather anything else. My people have direct access to the system and send out the responses. However, we receive hundreds of requests per day and we need a dozen employees per financial year to work on them. At the moment, we are actively working on a system that people can use themselves. It would be much like a license renewal where you can go to a kiosk in a public location, enter your personal data and get your license renewed.
We would like to have a portal that people could use to find their own reports, like My Account at the CRA. We are actively working on it. If we manage to get the portal up and running, it would help to reduce the requests, especially in terms of the provision in the bill that requires the information to be available in another way. It would not be necessary to process it under the Access to Information Act. If we could make the information available in a public domain, it would be good because people could look for it there and obtain it more quickly.