I'm sorry to interrupt. So basically, in terms of the department, if someone has a grievance or concern, if they had problems or were denied services, there's not a built-in process, an internal mechanism that they could appeal to.
Paul Dewar NDP Ottawa Centre, ON
I'm sorry to interrupt. So basically, in terms of the department, if someone has a grievance or concern, if they had problems or were denied services, there's not a built-in process, an internal mechanism that they could appeal to.
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