In terms of the consular feedback, we have feedback forms online and available in all of our points of service abroad where we invite and request our clients to provide us with their views on the level of service provided. I believe that around 95% of the ones we received have been positive and rate their service as “very good”, but we might need to get back to you in writing with the exact statistics.
For example, in the response to the hurricanes, I think you will have heard Minister Freeland invite Canadians—again, with a particular feedback line—to submit their input on their experience to us online or via phone so that we can work to respond better. Every consular case and every situation is different, and every one offers opportunities for us to learn, so for us it is very important to have this feedback and we highly value it.
As I mentioned, the large majority of services are relatively easily resolved, and they are not significant cases. I think in general we are meeting all our service standards and people are very satisfied with that level of service. In complex cases, it is more complicated but we actively solicit and invite that feedback.