That's something we're looking at in future contracts. I would say most of the contracts we have right now tend to be a bit more traditional, such as a telephone service. That's a key point, and oftentimes it's missed, because there's an expectation that, for instance, we'll want telephony from a certain company, but we won't put in that extra piece for innovation. From my experience, you absolutely have to set some money aside, because it costs something. It's important that we always have a line that says that not only externally, but also internally, we'll have money for labs—we call them sandboxes, and development spaces, etc.—to be able to have the man hours and allow the contractors to come in. Part of this doesn't even involve money. It involves terms of conditions to say, in the case of the RFP, that when you put your response on the table, we will also allow you to put in value-adds, and we will assess those in addition to the rest of the responses. You'll have apples to apples among all the responses, but you will also get this opportunity to say, “Oh, there's some value-add features that we hadn't anticipated“, despite all the collaboration we do in our procurement process to be able to say, “Oh, here's something even better“.
