The last time, witnesses told us that files often came late. Normally, there is a 10-day timeframe so that people can prepare to go before the board. But the time period is actually less: people only have six or seven days to prepare the file with the worker, rather than 10 days. It is not the fault of the clerk, since she waits for the information to come from the Employment Insurance Commission. This reduces the time. And that is the problem. Have you any solutions to propose that could correct this situation?
Also, a lot of workers do not go before the board alone. They have neither the knowledge nor the competence to represent themselves. So they must call on legal aid to obtain the services of a lawyer. There are also delays involved in that.
Is all that taken into account when people try to facilitate a worker's defence, to have someone represent him?
Does the clerk send the appeal file to the worker's representatives, or is the worker the only one to be called? Does the clerk also call the worker's lawyer or advocate so as to inform that person as well?