Mr. Chair, I'll try to answer the question as best I can.
Anyone who has the need to get their proof of Canadian citizenship is asked to file an application and submit the application with the case processing centre in Sydney. If any of the cases that are received fall under the categories of the criteria that were identified by our minister as requiring expedited service, those cases are identified up front and are processed urgently. Resources have been deployed to ensure that this is happening.
For cases that are of a more regular nature, that can follow the normal course of process, those cases are being processed within a two- to three-month period for the time being.
Cases that are identified as requiring urgent processing are dealt with immediately. Clients are being contacted by a special group at the case processing centre, the program support officer group, and clients are counselled specifically on the basis of their individual cases. We are providing this service quickly within a 24-hour period, whether it's clients who are coming to us via the format of an application or contacting us by phone through our call centre. So we are trying to focus a lot of our resources in making sure that the commitment made by the minister is followed.
For cases where we can identify that need that can be processed through the discretionary grant process, those are immediately identified as well, and they are sent to the case management branch unit here in Ottawa.
Perhaps my colleague Rosemarie Redden could expand on the process at that point.