Thank you to all three of you for coming, and especially to you, Ms. Dulanas, for sharing your experience.
I get very troubled looking at this whole file; it seems to go in circles. The challenge we have is that the ICCRC only governs its members, and nobody seems to really complain about members. The real dirty work is done by ghost consultants. Ghost consultants aren't under the ICCRC jurisdiction. CBSA is supposed to have jurisdiction, but I don't see it ever enforcing it.
Do you think—and I'm not normally a big advocate of it, and maybe all three of you can give answers—that if it became a criminal offence for people to prey upon people like Ms. Dulanas, that if they faced punitive damages or penalties such as, perhaps, jail time, there might be a precedent then where people would hesitate to do such fraudulent activity? Do you think that is the answer, or is it just due to a lack of enforcement because CBSA doesn't have enough resources?
I'll start with you, Ms. Emory.