The AFIs essentially lend to pre-bankable clients; they're high-risk clients located lots of times in remote communities where it's expensive to service, and doing those kinds of loans was the intent of AFIs when they were set up.
The numbers Lucy quoted, and that you reflected back, are correct. The administration cost associated with these loans are higher for a number of reasons. One is the geographic size of the area covered, and another is because the risk is higher.
Conventional institutions will receive an application, do a risk measurement, and determine that it's beyond their risk tolerance level for whatever reason, and they're valid reasons. The philosophy in AFIs, and the intended purpose, was to work with developmental clients who couldn't obtain loans from banks, so when they measure risk, AFIs don't use a probability-of-default tool. The tool emphasizes where the risk lies, whether it's in marketing, management, or wherever. They then know where to devote their human resources, whether it's marketing or....