In light of continuing pressures, increasing litigation loads, increasing legal risks, the department looked at the future where continued growth didn't seem like the best solution. Like the rest of the legal industry, realizing that there are opportunities to use technology better, we undertook a review to try to see the ways in which we could manage pressures within our existing envelope. We've tried to achieve efficiencies in a number of ways, and I'll give you one very concrete example that will resonate with all of you.
If you were to get involved in a lawsuit today and a request were made for you to disclose all your electronic records related to that matter, you would look in your emails and find “final draft” and also a whole series of “reply all” discussions around a particular case, and very soon you would end up with tens of thousands of electronic records that needed to be sorted.
We work in government, and that's what we do. We're familiar with government systems. We've developed an electronic tool that we funded and developed internally and a team of paralegals who have become much more efficient at going to the end of that email chain, eliminating all the duplications, grouping like materials together, so that we're now doing document review and disclosures in a way that is between eight and ten times more efficient than before, simply by better use of technology, better harnessing of people, and being sensible about it. We're asking our lawyers to devote more of their working time to delivering legal services for clients.
We're looking at trying to make sure that when a legal issue touches four departments, we don't have four lawyers working on it, but one. It's those kinds of efficiency measures we're looking at. We're trying to look to the outside to see what the private sector is doing, and to apply it internally, and drive efficiencies in how we deliver services.
I'm proud to say that with the work of great professionals from coast to coast to coast, we have found significant ways of delivering more efficient legal services and still delivering outstanding outcomes for Canadians.