Certainly. When we receive a complaint, or even a request for information, a lot of the information fills our analysis of trends. In this case, we are always looking at these complaints and requests for information and the actual investigations that may be carried out as a result of those complaints, and we're looking at those trends to see if there are some systemic issues in there that we need to look at more deeply. That fills our systemic investigation plan.
In this case, I've just sent off to the minister a report on compassionate postings and compassionate status. It was a particular area that I was hearing about not only when I went to various bases and wings, but also in the complaints and requests for information that we receive on our phone lines, in our emails and so on. That told us there was a particular issue there. Perhaps the policy wasn't being properly interpreted or it was inconsistent across the country and people were being treated unfairly.
That report is with the minister now. It will come out in the late April/May period publicly. In there will be some recommendations around how people should be treated.
We will do the same thing for recruitment if we see that there are particular issues there. The main issue we have seen, and Robyn can speak in detail to it, is the long delays that we receive complaints about. I haven't been able to get an answer.
Those are the typical issues we hear, as well as some areas where people feel they have been unfairly denied access to becoming a member of the military. However, definitely delay is the most common one.