Mr. Chair and Mr. Lake, a big part of the issue is fit-up costs, which is exactly what you pointed to in the chapter.
The fit-up costs are shared between ourselves and departments. Our systems have the costs we spend, while the parts a department spends are in the department's own numbers. The total fit-up would include not only the base building and risers, and so on, but screens, other electricals, and so forth. That's an issue since it's certainly desirable to have it all in one place.
At the moment, the way responsibilities are split, departments pay for their own fit-up, and therefore it's not captured in our system. It's not ideal. It doesn't affect us when we make recommendations for investment, because we take all costs in when we do the analysis. As you get into managing the building, the clients have their own costs in their own books, and we have our own. We should try to improve that.